Comments on: Apple Live Chat Support … Speechless…

By: nuri

nuri — Sun, 08 Jun 2014 10:10:33 +0000

In reply to Denny. only SES is "handling" the iphone, other AASP ony deaing with macs, ipod, ipad the only way out is bringing your phone to non-AASP, it will cost you some IDR (i dont know how much), better go the one recommended by idevice community

By: Denny

Denny — Thu, 05 Jun 2014 00:17:34 +0000

Same problem here. But the different is my iPhone warranty is already expired. No such iPhone distributors (MTS, SES, Trio) would like accept my IPhone and really funny that they have not acknowledge the Sleep/wake button Replacement Program. So I try to ask. IBOX, eStore and QCD. They know about the problem but unfortunately as Apple Auhtorized Service Provider they cannot do the servicing as the agreement between Apple and AASP Indonesia that they cannot do IPhone service (that is what they said). So I chat with Apple support and they are curious that why AASP in Indonesia as participating service providers can’t do the servicing. And now I stuck with my iPhone 5 that have the sleep/wake button problem.

Any suggestion?

By: nuri

nuri — Thu, 10 Apr 2014 12:30:26 +0000

In reply to clara.

Hi Clara

I did get an iPhone5 replacement from Apple
but it took about 3 weeks here in Indonesia from The Apple Authorized Service Center for iPhone (different from Mac/iPad/iPod)
Of course your iPhone warrant should not yet expired and it has to be purchased in Indonesia (in my case)

By: clara

clara — Tue, 08 Apr 2014 17:34:08 +0000

Hi, just wondering since I have the some problem as well. Did you get a replacement or something from Apple? 🙂

By: rara

rara — Wed, 26 Feb 2014 10:20:14 +0000

😀 hahahahahaha…